Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By downloading, installing, or using Frame ("the App"), you agree to be bound by these Terms of Service. If you do not agree, do not use the App.

2. Description of Service

Frame provides AI-powered social interaction analysis, live coaching, and emotional intelligence feedback using audio recordings and real-time voice processing.

3. User Accounts

You must create an account to use the App. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Acceptable Use

You agree not to: (a) use the App to record conversations without the consent of all parties where required by law; (b) use the App for any unlawful purpose; (c) attempt to reverse-engineer, decompile, or disassemble the App; (d) share your account credentials with others.

5. Privacy & Data

Your use of the App is also governed by our Privacy Policy. Audio recordings and transcripts are stored securely and are accessible only to you unless you choose to share them.

6. Subscriptions & Payments

Free tier users are limited to 3 sessions per month and 15 minutes of recording time. Pro subscriptions are available via in-app purchase at $9.99/month or $79.99/year.

• Payment will be charged to your Apple ID account at confirmation of purchase.
• Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period.
• Your account will be charged for renewal within 24 hours prior to the end of the current period at the same price.
• You can manage and cancel your subscriptions by going to your App Store account settings after purchase.
• Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription.

7. Account Deletion & Data Retention

You may delete your account at any time from the Settings screen. Upon deletion: (a) all personal identifiers (email, name, account credentials) are permanently removed; (b) all audio recordings are permanently deleted from our servers; (c) anonymized, de-identified analytical data (transcripts with generic speaker labels, scores, and analysis metrics) may be retained for the purpose of improving our services, training AI models, and conducting research. This retained data cannot be linked back to you or any individual. Deletion of personal data is permanent and cannot be undone.

8. Limitation of Liability

The App is provided "as is" without warranties of any kind. Frame shall not be liable for any indirect, incidental, or consequential damages arising from your use of the App. AI-generated analysis, coaching, and feedback are for personal self-improvement purposes only and do not constitute professional psychological, medical, legal, or other professional advice.

9. Age Requirement

You must be at least 18 years of age to use this App. By using the App, you represent that you are at least 18 years old.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the App constitutes acceptance of the modified terms.